Yes, but you may have to pay a “Cancellation fee” as determined by the service provider or property. Please find more detailed information in “Cancellation Policy” section.
Cancellation fee depends on the property’s or service provider’s cancellation policy and is determined by the property. If the property offers free cancellation facility, then you don’t have to pay a cancellation fee. If your booking is no longer free to cancel or is nonrefundable, you may incur a cancellation fee.
This depends on property’s cancellation policy. However, you may request for a free cancellation. Normally cancelling of a non-refundable booking incur a charge. It is not possible to change dates of non-refundable bookings. If your free request is successful, then you may re book your desired dates.
After a cancellation, you will receive a confirmation e-mail. Check your inbox spam/junk folders. If not received within 24 hours, please contact the property or service provider to get a confirmation.
If you don’t need to make a pre-payment, your card details will be often requested by properties to hold an amount on your card to ensure it has sufficient funds. This is a test payment and will be returned to you.
Yes, you can request. But we recommend you to call the property and confirm they have extra beds and other items available for you. Some times you may have to pay additional chargers for extra facilities if they are not included in the main booking.
You will receive it along with the booking confirmation e-mail.
Some properties require to make an upfront payment (Full or partial payment) before your stay and the rest is paid at the property before or after your stay.
However, some properties do not require a deposit or upfront payment, and you will pay the amount at the property before or after your stay.
When there is no upfront or pre-payment required for a booking as per the pre-payment policy, then the property may have taken a test payment from your card. It is a temporary hold, and is used to guarantee your booking and will be returned to you.
You will receive it along with the booking confirmation e-mail.
What includes in the room price are clearly mentioned in the confirmation letter. All the facilities listed under the room in the web page are included in the price. If there is a doubt, you can call the property and confirm before arriving.
You will find this information on the property’s web page and the “House rules” section. If there is a doubt, you can call the property and confirm before arriving.
Yes, but you have to check the availability of rooms in the property. You may use the Lankabooking.com web page to check availability and confirm or extend your new booking. Please note that not all bookings can be extended.
What payment options or methods available?
Many properties listed on this platform require valid credit card or Visa card details to reserve a booking if not paid in advance.
Lankabookings.com offers the following payment options:
Pay now (Online payments to Lankabookings.com) with credit cards, Visa, MasterCard, and others.
Debit cards: Cards with a Visa or MasterCard logo.
PayPal: A widely used online payment processing service.
Real-time bank transfers.
If the reservation is made via a bank transfer, a photo of the transfer slip must be sent to the property via email or WhatsApp.
Available payment options may vary depending on the property, region, and device used for reservation.
