A privacy policy is a legal document on your website that informs users about how you collect and handle their personal data, who you share it with, if you sell it, what rights they have over it, and any other relevant details.
Cookies
A cookie is data sent from a website and stored on your computer which allows websites to record your browsing activity and remember information.
Hotelier
A person or company that manages or owns a hotel
Property
Property means the hotel, resort, villa or homestay
Service provider
Service provider means a company or individual providing a service related to hotel, leisure, travel and tourism industry.
Guest
Guest can be defined as an individual who stays at a hotel for a certain period of time, typically for accommodation, leisure, business, or any other purpose
User
Person who is using the Lankabooking.com website or platform
Check in / Check out times
Hotel check-in times refer to the designated period during which guests can officially check into their rooms. Traditionally, these times fall in the afternoon, around 1:00 PM to 2:00 PM, and check-out times are in the morning, usually around 11:00 AM
Confirmed reservation
A confirmed reservation refers to a written statement from a hotel, rental agency, or other service provider confirming that it has received a request for a reservation and will honor it.
Full board
Full board includes the three main meals: breakfast, lunch, and dinner, which are usually served as buffets. If hotels have multiple restaurants, they're generally not included, or guests have to pay to dine a-la-cart.
Half board
Half board includes two meals. One of them is breakfast. The other is lunch or dinner. Dinner is most common, but many hotels are flexible if guests ask to switch to a midday meal.
Bed & breakfast
Bed and breakfast is a system of accommodation in a hotel or guest house, in which you pay for a room for the night and for breakfast the following morning. The abbreviation B&B is also used
Room only
Room only is used to indicate that the price of accommodations in a hotel or guest house does not include the cost of food.
Room service
Room service is a service offered by many hotels, allowing guests to order food and drink from their room. meal, drinks and snacks directly from their room.
Company
The organization which the Website or Platform is being operated and maintained
Time line
A specific time frame given for a guest or user for cancellation of a hotel booking, with or without paying cancellation fee.
Hotel house rules
Hotel house rules are a set of guidelines and policies established by a hotel to ensure a safe, comfortable, and enjoyable experience for all the guest and staff.
No show
No show means, unable to appear at the property within the cancellable time line.
Intellectual property
A work or invention that is the result of creativity, such as manuscript or a design, to which one has rights and for which one may apply for the copyright or trademark.
Free cancellation
Free cancellation means your booking can be cancelled or changed for free. This is mentioned in the properties cancellation policy. In some cases, booking can be cancelled for free within a time period and after the deadline then you will be charged as per the property’s cancellation policy.
False booking
Providing incorrect entries, making false statements or making false reservation of hotel rooms
Nonrefundable fee
Non refundable means, an early payment or an upfront made for the conformation of a booking will not be returned or refunded in the event of no show or cancellation of booking. This is mentioned in the booking confirmation letter.
A La Carte menu
The term "à la carte" is a French phrase that translates to "on the card." It refers to a dining style where individual dishes or items are priced and ordered separately from the menu, allowing diners to choose exactly what they want to eat and how much they wish to spend. This is different from fixed-price menus or buffets, where the options are limited or predetermined
