Welcome to the Lankabookings.com website, hereafter so called “Web site”. You as the user(s) of this Website, referred to as terms “you”, “your “or “User” hereinafter. The terms “we”, “us”, “our” and “lankabookings.com” refers to LANKA BOOKING BAYS (Pvt) Ltd. Office Registered at 17/3/6, 12th Lane, Amuatamulla Road, Hokandara, Sri Lanka and established according to the Laws of Sri Lanka (Business Reg. No – PV 00316878).
Access or usage our web site or platform, you acknowledge and agree to have read, understood, and agreed to be legally bound by these terms and our Privacy Policy. If you do not accept any of these terms or conditions, please do not use our platform and contact us for support Help Centre. We highly recommend you to take a printed copy of these terms and conditions for future reference. Because this sets out the legal terms and conditions which all service providers deliver their services through our platform.
Some words in this content may have different and specific meanings, we recommend you to check out the Definition section for better understanding.
Terms and conditions are subjected to changes without prior notices due to change of regulatory requirements and business practices. To get the recent updates, we recommend you to read the document full and understand the terms and condition before each and every time you use this platform or website.
If you notice any abusive contents, activities or violations, then please contact our Customer Care Officers at 24/7 Help Centre.
This platform is currently free of charge for your personal or non-commercial use.
We do not guarantee that access to the platform, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Platform without prior notice to you in the event of violation of any of these terms and conditions.
You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
We (together with our officers, directors, employees, representatives, shareholders, affiliates, and providers), to the extent permitted by law, hereby expressly exclude any responsibility and liability for
(a) any loss or damages to, or viruses that may infect, your computer equipment or other property as the result of your access to Our Website, your downloading of any content from Our Website or your use of Services or
(b) any injury; death; loss; claim; act of God; accident; delay; or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including-without limitation-lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with:
(i) any use of Our Website, services or our content;
(ii) any failure or delay (including-without limitation-the use of or inability to use any component of this Website for reservations or booking); or
(iii) the performance or nonperformance by us or any service provider, even if we have been advised of the possibility of damages to such parties or any other party.
We do not guarantee that our Platform will always be available, be uninterrupted, secure or free from bugs or viruses, nor that the Platform will be free from errors or omissions. We shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, without limitation, any failure to perform due to unforeseen circumstances or cause beyond our control such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemic or other natural disaster, shortages of transportation facilities, fuel, energy, labor or materials or a failure of public or private telecommunications networks.
Lankabookings.com shall not be liable for or required to pay compensation of any nature whatsoever for any loss arising from the unavailability, inconvenience or failures of the services or systems due to the following reasons: (i) system shut-down for maintenance; (ii) inability to transmit data due to failures in communications terminals or telecommunications equipment; (iii) systems failure and inability to perform its functions due to force majeure events including but not limited to typhoons, earthquakes, tsunamis, floods, power failure, fires, storms, war, political unrest, labor strikes, shortage of labor or materials, riots, insurrections, civil disturbances, terrorist attack, explosions, acts of God, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties; or (iv) suspension or delay of services or systems failure due to reasons beyond the reasonable control of Lankabooking.com such as hacker or cyber-attacks, technical adjustments or failure of the telecommunications department, website upgrades, third party problems or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.
Our website, all content and services provided on Our Website you obtain are provided on an “as is” and “as available” basis. Our content is largely generated in an automated fashion; errors can and do happen. We usually have many search results, but we are not comprehensive and do not display all available providers and offers. Accordingly, we do not always display the lowest available price.
Lankabookings.com expressly disclaims-to the fullest extent permissible-all warranties of any kind, whether express or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance.
Subject to these Terms, you will defend, indemnify and hold us and each of our officers, directors, employees and agents harmless from and against any claim, cause of action, liability, expense, loss or demand, including-without limitation-reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these Terms or the agreements made part of these Terms by reference, your breach of any applicable law, and your use of or access to Our Website, Trips or the Intellectual Property.
Our website may contain links to other websites that we do not operate or control and for which we are not responsible (“Other Websites”). We provide these links for your reference and convenience and do not endorse the contents of Other Websites and accept no responsibility for them or for any loss or damages that may arise from your use of them. You should refer to the separate terms of use, privacy policies, and other rules posted on Other Websites before you use them. You agree not to create a link from any website, including any website controlled by you, to Our Website.
This Website may include information and materials uploaded by other users of the Website, including discussion forums, bulletin boards and review services. This information and these materials have not been verified or approved by us. The views expressed by other users on our website do not represent our views or values. We expressly exclude our liability for any loss or damage arising from the use of any interactive area by a user in contravention of our User obligation and prohibited activities
If you notice any abusive contents, activities or violations, then please contact our Customer Care Officers at 24/7 Help Centre.
Lankabookings.com believes in protecting your privacy. Please click here to review our Privacy Policy and click here to review our Cookie Policy. Any personal information that we collect about you as you browse and use our Platform will be used in accordance with our Privacy Policy. To find out more about the data we collect about you and how we use it please review our current Privacy Policy, which also governs your use of the Platform and, as stated above, is incorporated by reference.
Lankabooking.com has adopted this policy in order to protect its own IP and minimize the possibility of infringement of intellectual property rights of the website or platform and third parties. To find more information about our IP policy, we recommend you to click Intellectual Property Policy and read.
Lankabookings.com is operated under the laws and regulations of Sri Lanka. By access and use of this platform you acknowledge to abide all the applicable laws and regulation fully.
We as Lankabooking.com acts as a user interface on our website. You are booking a hotel room listed on our website and Lankabooking.com has no responsibility for the booking and your stay at the property. Lankabooking.com does not sell hotel products. We highly recommend you to read and understand all the policies of Website as well as Property’s before confirming a booking. Lankabooking.com has no any involvement or control over the prices defined on our webpages. If you have any disputes or issues, please contact the property customer care for further assistance.
All users must be registered with Lankabooking.com on the Website to confirm any booking. A registered user is also referred to as “Member” and may only register one account on the Website. If found a user has concurrently registered or in control of two or more accounts, his or her member application may reject.
Upon registering on the Website, Lankabooking.com shall provide User account with User ID & Password determined by User. These credentials are unique and should not be shared with anyone else. Allowing multiple users to use your account may cause irreparable harm to Website and other users.
Member shall indemnify Lankabooking.com, our affiliates, directors, employees, agents and representatives against any loss or damages (including but not limited to loss of profits) suffered as a result of the multiple use of your account. Member also agrees that in case of the multiple use of your account or Member’s failure to maintain the security of your account, Lankabooking.com shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate Member’s account without liability to the Member.
Hotel bookings and reservations made through this platform are cancellable, but some bookings can be cancelled for free while others can be cancelled with a partial or full payment. Cancellation procedures and policies may vary with different hotel service providers. We highly recommend you to read service providers cancellation policy on the webpage before confirm any booking. Once booking of a hotel room is confirmed by a user through our platform, that room will no longer be available for further bookings in our platform as well as other booking platforms. If user or the guest do not show up or cancel reservation after the timeline, that incurs a financial loss to the service provider or property. If you cannot reach or arrive on time, please contact the hotel or service provider and inform them that you will show up lately. If you cancel a booking or don’t show up, you will have to pay a cancellation fee for not showing up as per the Service provider’s cancellation policy. Some hotel bookings can’t be cancelled for free, while others can be cancelled free, but before a timeline. When you make a reservation, please see the cancellation policy of the hotel or service provider (Displayed on the web page).
Overbooking of properties may take place due to miscommunications and technical issues of websites, but very rarely. In such and event, hotel service provider will assist you to transfer your booking into another room of same or different Property. If service provider fails to do so, please contact our Customer Care Officers at 24/7 Help Centre. they will assist you to find a suitable stay or make a refund.
Lankabookings.com or our third-party service providers do not offer any commercial guarantees. Once a booking is conformed, we highly recommend you to contact the service provider or property to find out more about commercial guarantees or dispute resolutions they may offer. We at Lankabooking.com may help both parties to reach resolution in the event of a dispute. If the issue or dispute is not resolved, then please contact our Customer Care Officers at 24/7 Help Centre.
All notices and complaints must be made electronically addressing the Lankabooking.com Customer Care Officers at 24/7 Help Centre. Within 24 hours you will receive an acknowledgement (With a Complain ID No) including our plan to handle your complain. All complaints must be made within 30 days period.